Frequently Asked Questions
Everything you need to know about your nationalhealthserviceuk shopping experience.
How long does shipping take within the UK?
Standard delivery typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return policy on all unworn items with original tags attached. Please ensure the hygiene seals are intact on applicable products.
How do I determine my correct size?
Each product page features a detailed size guide with measurements in both centimeters and inches to help you find the perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Are the materials used in your clothing sustainably sourced?
We are committed to ethical fashion; many of our collections use organic cotton and recycled materials. Specific fabric details are listed on each product description.